No matter what phone system type you choose, you need to get your calls into it and out of your system. Now let’s discuss your options, their pros and cons, and maybe demystify some things. Take a deep breath … that’s good … let it out … there we go. Depending on who you’re having this conversation with, you may find yourself a bit overwhelmed. Our experts are ready to guide you through the available options, without obligation.When considering a new VOIP phone system for your office, among all the discussions surrounding requirements, usage cases and call flows, the question of how you get dial tone and how you host your system will come up.
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Microsoft certified SIP Gateways (either physical, virtualised or hosted in Azure).
Making Microsoft Teams Work For Your BusinessĪt Marlin we offer an array of services to complement Microsoft Teams, such as: SIP Trunking is essential for Microsoft Teams Direct Routing. SIP Trunking is the process of connecting a phone system to traditional phone networks and other systems. An SBC is usually placed in the Cloud providing flexibility, resilience and lower cost of ownership. How Does Direct Routing Work?ĭirect Routing connects Microsoft Teams to the PSTN using a Session Border Controller and SIP Trunks.Ī Session Border Controller (SBC) is placed at the border between different networks and manages the flow of voice data from one to another. If your business makes a reasonable amount of outbound calls (especially international calls), Direct Routing is an attractive option. It is a much more attractive and flexible option delivering cheaper call rates, more flexibility and better support. With Direct Routing, Microsoft Teams can be readily connected to a range of service providers. The Plans don’t offer much flexibility and there’s absolutely no room for negotiation!ĭirect Routing allows your business to use Microsoft Teams as a true Unified Communications platform – managing both inbound and outbound calls, just like a traditional PBX phone system. The options can be relatively expensive, number porting is not straightforward, can take a considerable amount of time and is reliant on Microsoft support with no dedicated point of contact during the process. Although tightly integrated, there are some important downsides to using Microsoft Calling Plans. This can be achieved by either using a Microsoft Calling Plan or by using Direct Routing. “Direct Routing” is the process by which calls initiated within Microsoft Teams are routed to the PSTN (Public Switched Telephone Network).
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Microsoft Teams can provide that functionality, allowing the business to take full advantage of the phone capabilities within this growing platform. Using Direct Routing, an on-premise phone system can be easily linked to Microsoft Teams.ĭon’t have an existing PBX? No problem. However, Microsoft’s own call tariffs and services look relatively expensive and there are concerns about being able to smoothly transfer existing numbers across from existing phone service providers, so businesses need to find the best way to handle the transition.ĭirect Routing provides the answer to this dilemma.
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